GPTLDR Monday Brief - #014

GPTLDR Monday Brief #013

Week of July 28th, 2025

GM, 

This is your Monday Brief.

Every story below shows how strategy, tech, talent, and operations are colliding to redraw advantage.

Scan the bullets, click the links, and walk into Monday ready to act.

Dive in below.

👥 Talent & Teams

• Virtual recruiter agents screen candidates: Staffing firms are using AI‑driven “virtual recruiters” to handle first‑round interviews (Link)

• Only 1 in 5 HR Leaders Are Actively Involved in AI Strategy: HBR shows how HR leaders are critical to AI success (Link)

• Survey: 82% use AI, but haven’t received job specific training. Just under one-third of HR professionals (30%) reported receiving adequate training on AI (Link)

• AI best suited for tasks, not whole roles: Survey highlights strengths and constraints of AI in HR task allocation (Link)

• Upskilling strategies for the AI era: Insights from Randstad's Workmonitor 2025, showing 44% unwilling to take non-AI jobs (Link)

🏁 Strategy & Use Cases

• HBR: Will your GenAI strategy shape or derail your future? IMD study finds only 27 % of scaled projects clear cost-of-capital hurdles. (Link)

• Are you a browser or a builder? Builder firm redesign workflows around AI and grow EBIT 3x faster. (Link)

• Agentic AI in Financial Services: Banks deploy autonomous agents for instant fraud triage (Link)

• The shift from cutting costs to creating value for customers (Link)

• Yahoo Japan mandates AI use to double productivity by 2030: The company is requiring all employees to use GenAI tools daily. (Link)

🖥️ Technology

• Inside reMarkable’s push to scale employee and customer IT requests with agentic AI (Link)

• CIO - The GRIT framework: A new definition of leadership (Link)

• You can still outpace AI: Wharton professor reveals a ‘skill bundling’ strategy to safeguard your future from automation (Link)

• Architecting the MVP in the age of AI (Link)

• Agentic AI systems must have ‘a human in the loop,’ says Google exec (Link)

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⚙️ Operations & CX

• How AI Is Humanizing Customer Experience in 2025: Ten trends from emotion-aware service to fully autonomous journeys (Link)

• In CX, generative AI needs to walk before it can run: The groundwork for personalized and compliant AI-driven customer service. (Link)

• Healthcare contact centre hits 93% CSAT with Agent AI: Hybrid agent model increases ramp up time by 30%. (Link)

• AI’s Impact on Workforce: Tech giants claim AI now handles 30–50% of all company tasks. (Link)

• Key CX statistics you need to know in 2025 (Link)

• How generative AI is reshaping the CX practice: From customer service chatbot to product discovery enabler (Link)

• OpenAI CEO warns entire CX job categories may vanish: Altman says AI already beats humans on NPS in voice support (Link)

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