GPTLDR Monday Brief - #013

GPTLDR Monday Brief #013

Week of July 21st, 2025

GM, 

This is your Monday Brief.

This week, we’re breaking down what matters most at the intersection of AI, leadership, and execution. Across four key themes—Strategy, Technology, Talent, Ops & CX

What’s inside:

• Real-world case studies from banking, healthcare, and aviation

• How CIOs and CTOs are retooling orgs for agentic AI

• The hidden talent gaps slowing transformation

• Where AI is driving real ops and customer wins today

Dive in below.

🏁 Strategy & Use Cases

• Why is AI so slow to spread? Economics can explain: Businesses are ignoring the street of hundred-dollar bills (Link)

• Lloyds Bank Launches Generative AI Assistant “Athena”: Athena helps automate responses, summarize financial reports, and offer compliance insights. (Link)

• SoundHound Expands AI Voice Solutions Into Healthcare: The tool streamlines patient intake, appointment scheduling, and provider queries using natural language processing. (Link)

• Delta Airlines Uses AI to Enhance In-Flight and Ground Ops: Delta Air Lines is rolling out AI tools to optimize flight routes, reduce delays, and personalize passenger experiences. (Link)

• Stop Deploying AI. Start Designing Intelligence: If business leaders’ philosophy determines AI’s choice architecture, how should leaders put that philosophy into action? (Link)

• Insurers Embrace AI, But Regulatory Uncertainty Remains: Insurance firms are rapidly adopting AI for underwriting, claims, and fraud detection, yet compliance remains a moving target. (Link)

🖥️ Technology

• How CIOs Can Implement and Execute an Effective AI Coding Strategy: Practical recommendations to maximize code quality, productivity, and mitigate technical debt risks in AI-driven environments (Link)

• Enterprises Are Prioritizing Generative AI Spending in 2025: Shaping strategic investment and smarter automation across industries (Link)

• Generative AI Adoption Accelerates, Forcing CIOs to Navigate Big Changes: A new study details the rapid, sometimes chaotic, enterprise adoption of generative AI, productivity gains, and governance (Link)

• Agentic AI Is Coming For CIOs: SAP Insights explains what CIOs need to know about agentic AI and how to build a workforce strategy (Link)

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👥 Talent & Teams

• AI Adoption Outpaces Training in HR Departments Survey shows rapid AI adoption in HR, but most teams lag in providing relevant training to fully leverage new tools. (Link)

• The AI Gap in HR: Widespread Use but Limited Training 82% of HR professionals now use AI, primarily for analysis and communications, but lack dedicated job-specific AI training (Link)

• HR Pros Say AI Can’t Replace the Human Touch Despite AI advances, hiring managers still stress the importance of human intuition in recruitment decisions. (Link)

• The Future of HR: 6 Trends for 2025 Covers how AI is streamlining processes from recruitment to workforce analytics and what’s next for HR leadership (Link)

• HR’s Role in AI Strategy Planning Explores how HR leaders are central to driving AI integration and crafting talent strategies aligned with business needs. (Link)

⚙️ Operations & CX

• Delta Airlines Uses AI to Enhance Operations: AI tools optimize flight routes, reduce disruptions, and improve both in-flight and ground services. (Link)

• SoundHound Expands AI Voice Solutions into Healthcare: AI voice assistants streamline operational workflow in clinics and hospitals, enhancing efficiency (Link)

• Hyper-Personalization Trends in Conversational AI: The shift towards highly individualized, AI-driven customer interactions and the resulting loyalty benefits (Link)

• Dräger Boosts Customer Service with AI: Real-world use case showing how AI shortens response times and improves satisfaction for manufacturing clients. (Link)

• The Key To Staying Relevant In The Age Of AI: Your ability to be agile and open to new possibilities will be more important than any degree, title, or credential you might possess. (Link)

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