GPTLDR Monday Brief - 004

GPTLDR Monday Brief #004

Week of May 19th, 2025

GM, 

This is your Monday Brief.

Every Monday morning, we curate interesting reads to help you better navigate AI across your people, operations, technology, and strategy.

In today’s brief:

• 👥 Talent & Teams – Frameworks for agentic AI and building AI skills within your company.

• ⚙️ Operations & CX – Contact centers and agentic shoppers in retail.

• 🖥️ Technology – CISOs role in an AI world

• 🏁 Strategy & AI Use Cases – Is your AI strategy real or PR hype?

👥 Talent & Teams

• Adopting agentic AI? Build AI fluency, redesign workflows, don’t neglect supervision (Link)

• Workday sees AI as a tool to bolster the role of HR leaders (Link)

• Klarna cuts 40% of jobs as AI starts replacing human roles (Link)

• Agentic AI: Driving HR Transformation (Link)

• Ready for AI: A framework for AI skills (Link)

⚙️ Operations & CX

• Walmart prepares for a future where AI agents do the shopping (Link)

• Agentic AI and building connections with customers in the moments that matter (Link)

• Customer health scores are the new CX metrics (Link)

• Can contact centres move from cost centres to experience hubs? (Link)

• Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup (Link)

• How CX professionals can prepare for agentic AI interactions (Link)

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🖥️ Technology

• Box's new AI agents can organize, find, and extract data from documents for you (Link)

• Allpay increased developer productivity by 10% through AI (Link)

• Rise of AI transforms CISOs role: from technical to strategic input (Link)

• Why enterprise data is the most critical variable for Gen AI success (Link)

• Agentic AI adoption: Balancing reward and risk (Link)

• Businesses revamp procurement amid AI adoption swell (Link)

🏁 Strategy & Use Cases

• Lack of vision a key obstacle in AI adoption for IT leaders (Link)

• ServiceNow AI Maturity Index results (Link)

• How to tell if your AI strategy is real or just PR hype? (Link)

• Why data has never mattered more for ServiceNows AI strategy (Link)

• WEF: How AI agents are revolutionizing administration businesses (Link)

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