GPTLDR Monday Brief - 003

GPTLDR Monday Brief #003

Week of May 12th, 2025

GM, 

This is your Monday Brief.

Every Monday morning, we curate interesting reads to help you better navigate AI across your people, operations, technology, and strategy.

In today’s brief:

• 👥 Talent & Teams – how AI’s helping recruitment be more human and empowering mental health at scale

• ⚙️ Operations & CX – the front runners guide to scaling AI and other CX goodies

• 🖥️ Technology – AI, agents, and security

• 🏁 Strategy & AI Use Cases – how AirBnb customers are turning to AI for customer service

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👥 Talent & Teams

• AI is helping bring recruiting back to its human centered roots (Link)

• Nearly 20 million jobs are on the chopping block to be replaced by AI, SHRM research shows (Link)

• 44% of employees admit to misusing AI while companies struggle to regulate It (Link)

• AI agent deployments will grow 327%. Organizations to focus on strategy, skills, and team work to create a successful hybrid workplace (Link)

• Duolingo plans shift from contractors to AI (Link)

• How an AI strategy can empower employee mental health at scale (Link)

• Klarna changes its AI tune and recruits humans again for customer service (Link)

⚙️ Operations & CX

• The front-runners’ guide to scaling AI (Link)

• How CX professionals can prepare for AI driven interactions (Link)

• AI as the catalyst for CX innovation (Link)

• Sprinklr shares it's vision for the autonomous contact center (Link)

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🖥️ Technology

• Why enterprise AI is moving toward customization (Link)

• ServiceNow rolls out AI control tower (Link)

• A2A, MCP, Kafka and Flink: The new stack for AI agents (Link)

• The next stage in the evolution of enterprise AI (Link)

• What makes a true AI agent? CIOs struggle with the definition (Link)

• Cisco study reveals alarming deficiencies in security readiness (Link)

• AI as ITs inflection point: From management to machine intelligence (Link)

• 60% of AI agents work in IT departments, here’s what they do (Link)

🏁 Strategy & Use Cases

• Airbnb: 50% of users turn to AI bot for customer service (Link)

• 5 Strategies that separate AI leaders from the 92% stuck in AI pilot mode (Link)

• AI-powered voice technology turned words into brand moments in this T-mobile campaign (Link)

• EBay rolls out conversational AI shopping agent (Link)

• Yum! Brands is accelerating restaurant innovation with AI (Link)

• Not everythign needs an LLM: A framework for evaluating when AI makes sense (Link)

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