GPTLDR Monday Brief - 001

GPTLDR Monday Brief #001

Week of April 28th, 2025

GM, 

This is the first drop of our weekly Monday Brief.

Every Monday morning, we'll curate interesting reads to help you better navigate AI across your people, operations, technology, and strategy.

We’ll still end the week together with our Friday Deep Dives.

In today’s brief:

• 👥 Talent & Teams – how AI is reshaping the corporate playbook.

• ⚙️ Operations & CX – AI trends shaping CX

• 🖥️ Technology – tech stacks of successful AI adopters

• 🏁 Strategy & AI Use Cases – how McKinsey, BCG and Deloitte use AI internally as well as 601 real world AI use cases from Google.

👥 Talent & Teams

• Can adopting AI save workers 122 hours a year by adopting AI? Google thinks so.

• AI is reshaping the corporate playbook, insights from Shopify, IBM Klarna, and others.

• How Zoom is revolutionizing work with agentic AI.

• The future of work in a changing landscape, key drivers and skills for the future.

• Workera report highlights disconnects in workforce AI readiness.

• Why are Chief AI Officers are on the rise?

⚙️ Operations & CX

• How CX teams are misunderstanding agentic AI

• Balancing cost cutting with customer experience improvements

• The role of AI in enhancing customer loyalty and experience

• Smarter contact centres, happier customers

• Chatbot hallucination sparks customer backlash and cancellations

• Five notable trends shaping the future of CX

🖥️ Technology

• Bain reveals the tech stack of AI leaders, including data foundation, and use cases.

• GenAI can revolutionize ERP transformations

• Gartner on the five positions to take on the path towards AGI 

How Smartcat Scaled Outreach and Cut Costs

Smartcat’s sales team needed a better way to qualify leads and book demos. By partnering with Synthflow, they deployed Voice AI Agents that increased call engagement, revived cold leads, and reduced booking costs by 70%. The result? More deals closed, and reps focused on what matters most—selling.

Explore the full case

🏁 Strategy & Use Cases

• KPMG walks through a boards’ role in accelerating AI adoption and helping leadership implement policies and guardrails for responsible AI.

• Stanford’s AI Index Report looks at AI’s growing role in every facet of our lives.

• Customer agents to employee agents, Google AI unveils 601 real world use cases from the leading organizations.

• AI can handle tasks twice as complex every few months. What does this exponential growth mean for how we use it?

• How consultants work at McKinsey, BCG, and Deloitte

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